作者:彼得·潘蒂(Peter S. Pande et al), 罗伯特·纽曼Robert P. Neuman, 罗兰·卡法那夫(Roland R. Cavanagh)

出 版 社：麦格劳·希尔公司(McGraw-Hill)

出版时间：2000

《六西格玛之路》内容简介

The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.

《六西格玛之路》用指导真实世界的方法解开了6σ管理法之谜。对于任何想实施6σ管理法的公司来说，买一本《6σ管理法：追求卓越的阶梯》绝对划算。《六西格玛之路》介绍了公司 6σ管理法的实施、领导、培训过程中将遇到的各种难题以及对策。它关注的焦点是6σ管理体系的重要步骤和质量改进活动。无论你是6σ管理法的门外汉，还是以对其有深刻认识的行家，本书都使你获益匪浅。6σ管理法将帮助你把公司推向巅峰。

《六西格玛之路》目录

Preface

A Guide to the Six Sigma Way

Acknowledgments

PART 1

An Executive Overview of Six Sigma

Chapter 1:A Powerful Strategy for Sustaied Success

Chapter 2:Key Concepts of the Six Sigma Sytem

Chapter 3:Why Is Six Sigma Succeding Whre

Total Quality " Failed"

Chapter 4:Applying Six Sigma to Service and Manuactuing

Chapter 5:The Six Sigma Roadmap

PART II

Gearing up and Adating Six Sigma to Your Organization

Chapter 6:Is Six Sigma Right for Us Now?

Chapter 7: How and Where Shoule We Start Our Efforts?

Chapter 8:The Politics of Six Sigma:Preparing Leadrs to Launch and Gu9de the Effort

Chapter 9:Prepating Black Belts and Other Key Roles

Chapter 10:Training the Organization For Six Sigma

Chapter 11:The Key to Successful Improvement

Selcting the Right Six Sigma Projects

PART III

Implenenting Six Sigma:

The Roadmap and Tools

Chapter 12:Identifying Core Processes and Key Customers

Chapter 13:Defining Customer Requirements

Chapter 14:Measuting Current Prquirmance

Chapter 15:Six Sigma Profess Improvement

Chapter 16: Six Sigma Process Design/Redesign

Chapter 17: Expanding Integrating the Six Sigma

Chapter 18: Advanced Six Sigma Tooks:An Overview

Conclusion:Twelve Kdys to Success

Appendix

Glossary

References

Endnotes

Index

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